We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
1. Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal information safe. We’re uncomfortable with the information some other organisations keep on file, so we ask for only the bare minimum from our donors and we’ll never give anyone access to it unless we’re forced to by law.
2. How we collect information
We ask for basic contact information including your name and email address if you sign up for our newsletter or send us an email so that we can reply to your enquiry or fulfil your request. We will sometimes ask for your country of residence in order to ascertain where our donors come from for any given project and in order to make our thanks for that donation more targeted.
If you order from our shop, we will also need your mailing address in order to ship the goods to you.
Occasionally, we might receive your contact information from an individual, partner or organisation suggesting you may be interested in the charity and its work. If we do, we protect it in exactly the same way as if you give it to us directly.
3. What information we hold
When you contact us through our website, we collect your name, email address, and your mailing address should you give that to us for the purposes of purchasing a product or making a donation.
If you sign up for a newsletter, we only collect your email address and name.
For the purposes of thanking donors and monitoring our reach, we will sometimes request your country of residence. Giving this information is optional.
When you donate, we keep a record of such donations alongside your name and contact details for the purposes of Gift Aid and in order to assess past and present support.
4. Where we store your information
When you contact us through our website, your details are sent to us via email from our server. The email then gets downloaded onto a password protected PC at our office and is removed from the hosting server and input into a password protected Microsoft Excel database. If you have signed up for our infrequent newsletter, your email is input into our emailer. Constant Contact and MailChimp are our chosen platforms for email distribution, partly for their commitment to security.
5. What we use your information for
We use the information you provide us on the website to respond to your enquiry, to contact you or to send newsletters. You have the option to easily unsubscribe from these communications at all times.
6. Who has access to information about you?
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual team members have access to only what they need to do their job.
7. The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We choose our hosting and marketing platforms carefully and with utmost security in mind. Passwords are changed frequently and with the exception of our Director, no individual has access to more than one or two passwords.
8. How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact us via our website contact form.
9. Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.